Mediation is the art of dealing with conflicts in a creative and reasonable manner and turn people from opponents into supporters. A lot of attention is paid to repairing the disrupted communication between the parties by creating space for all suppressed motives and emotions that seem to block the road to a solution. The mediator is an independent process manager who always takes a neutral position in relation to everyone involved. The mediator restores and supports the mutual communication and trust, helps to structure the situation, coaches the parties towards various possible solutions and stimulates the decision making process to satisfy all parties involved. Underlying causes of conflicts such as emotions, frustrations and irritations are given a lot of attention in order to make solutions negotiable again. The mediator is not an advisor and doesn’t hand a solution or impose a decision. This is the responsibility of the parties involved.
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